Refund policy

RETURNS & REFUNDS

Due to the personalized nature of our products, all customized items are final sale and cannot be returned or refunded. Each piece is made specifically for you and cannot be resold.

We stand behind the quality of our products. If your item arrives damaged or has a manufacturing defect, please contact us within 30 days of delivery, and we will be happy to assist you.

How long does delivery take?

All orders are shipped within 2-5 business days.  If your order hasn’t arrived within the estimated delivery times, please contact our support team at hello@multuso.com

(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).

Can you provide me with a tracking number?

All tracking numbers will be emailed to the customer as soon as the tracking information becomes available.

I've entered the wrong shipping address. Can I change it?

If this happens to you, email us as soon as possible, and we might be able to take care of it. However, we can't promise anything, as all our items are usually processed immediately after you order and shipped out the same day or a few days after. If your order has already entered the shipping process, we won't be able to stop it.

We should not be responsible if you entered an incomplete and/or incorrect shipping address. Our system automatically processes orders and just follows what you supplied.

Can I cancel my order after it has been placed?

Unfortunately, we are unable to cancel your order once it has been processed and/or shipped. If you cancel your order BEFORE it has been processed and/or shipped, you will be assessed a 15% cancellation fee to cover restocking fees and the charges assessed to us for refunds by the credit card companies.

Invalid Reasons:

  1. Buyer no longer wants the items - this is the most common example, which we cannot honor if we want to continue offering great value at Multuso. The buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.

  2. Buyer found items cheaper somewhere else - Buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.